Phoenix Live Connecting and Sign In

  1. Connect to Phoenix Live
  2. Windows PC
  3. Apple Mac
  4. Apple iPad
  5. Android Tablet
  6. To Change the Password

1. Connect to Phoenix Live

Connect and sign in to Phoenix Live using a desktop or notebook computer:

You can also connect and sign in from a mobile device:

Phoenix Live requires an internet connection to your computer or device.

Microsoft Windows PCs

Install AGDATA's Phoenix Live Shortcuts.

Alternatively, technical users may run the RemoteApp and Desktop Connections configuration which is part of every copy of Windows 7, Windows 8 and Windows 10. See the document: Technical Guide - Windows Computers

Apple Mac

Microsoft Remote Desktop is a free app in the Apple App Store. Phoenix Live can be used from Apple macOS computers using this app.

Apple iPad and Android Tablets

Microsoft Remote Desktop is a free app available in the App Store and through Google Play:


2. Windows PC's

  1. Install Phoenix Live Shortcuts
  2. To Sign In
  3. Automatic Sign In - Save Both Your User Name and Password
  4. To Save Your User Name - But Require a Password

Install Phoenix Live Shortcuts

You receive a Welcome to Phoenix Live email from AGDATA on subscribing to Phoenix Live. This email provides a link to download the Phoenix Live Shortcuts installer. The installer places shortcuts on your computer’s desktop to provide easy access to Phoenix Live. This is the preferred method for a Windows PC.

  1. Click the Phoenix Live Shortcuts Setup link provided in the Welcome to Phoenix Live email.
  2. If an Open File window is displayed, click Run to run the Phoenix Live Shortcuts installer. Otherwise, allow the file to download, and then double-click it to run the installer.
  3. The installer places two new shortcuts on your computer's Desktop:
    • Phoenix Live : To connect and sign in to Phoenix Live
    • Phoenix Live User Guide : A quick link to the User Guide

By default the Phoenix Live shortcut runs Phoenix Live in full screen mode. You may adjust this setting. See the User Guide for more information.

For Windows 8.1 or Windows 10, run Phoenix Live full screen to have Phoenix Live match the display resolution and scaling of your local computer. This is particulary important if you use a very high resolution 4K or 5K screen.

To Sign In

  1. Double-click the Phoenix Live shortcut.

  2. Type your User name

    Image- Sign In

    If the sign in screen does not show Domain: pxlive below the Password box, as shown in the example from Windows 10 above, then:

    • Type pxlive\ and your User name (no spaces). That is, precede your user name with: pxlive\
    • For example: pxlive\valsp-1
  3. Type your Password.

  4. Click OK to sign in.

Automatic Sign In - Save Both Your User Name and Password

This enables automatic sign in with your details.

Note: Never save your sign in details on a public computer, or on another person’s computer. Only save your details if you know you can prevent access to your computer by unauthorised persons. For example, AGDATA would recommend that a password is required to log on to your computer.

For security, you use the Windows Credential Manager to record and save your sign in details, as follows:

  1. Click the Windows Start button, and search by typing: credential

    • Alternatively, the Credential Manager may be launched from the Windows Control Panel.
  2. From the items found, click Credential Manager.

  3. In the Credential Manager for Windows 8 and Windows 10 only, click Windows Credentials.

    • Windows 7 users skip this step. Note that in Windows 7, Windows Vault is displayed instead of Windows Credentials.
  4. Click the Add a Windows credential link.

    Image- Remote

  5. In the form displayed, enter the following:

    • Internet or network address: live.agdata.com.au
    • Type your user name in the User name: box, being sure to include pxlive\ at the start. For example: pxlive\valsp-1
    • Type your password in the Password box

    Image- Remote

  6. Click OK to save.

If you have entered your details correctly, you will automatically sign in whenever you double-click the Phoenix Live shortcut. You will not be asked for your user name or password.

To Save Your User Name - But Require a Password

If you do not wish to enable automatic sign in, then you can save your user name so that you only have to type your password to sign in.

  1. Right-click the Phoenix Live shortcut, and click Edit in the pop-up menu.

  2. Type your user name in the User name box.

    • For example: pxlive\valsp-1

    If there are credentials already saved from an earlier version of Phoenix Live, then first click the delete link to delete the old credentials. You can then type in the User name box.

  3. Click Save

Now when launching Phoenix Live, you only need to type your password to sign in.


3. Apple Mac

  1. Configure for Phoenix Live
  2. Share a Local Folder with Phoenix Live
  3. Run Phoenix Live
  4. Swap Between Phoenix Live and Your Mac
  5. Keep in the Dock on Your Mac
  6. Manage the Phoenix Live Connection

Configure for Phoenix Live

To configure a Mac for Phoenix Live:

  1. Install Microsoft Remote Desktop 10 from the Mac App Store.

  2. Open the Microsoft Remote Desktop 10 app.

  3. Click the + button on the toolbar of the Connection Center, and click Feed:

    Image- Remote Resource

  4. In the Add Feed window, copy and paste (or type) the following URL address:

    https://live.agdata.com.au/RDWeb/Feed/webfeed.aspx

    Hint: To paste after copying the URL above, right-click in the URL or Email Address box (see the example below) and choose Paste from the pop-up menu.

    Image- Find Feed

  5. Click Find Feed.

  6. Click the User Account field and choose Add user account...

    Image- Choose and Add

  7. In the Add User Account window, enter your user name - type pxlive\ and your user name (no spaces). That is, precede your user name with: pxlive\

    • For example: pxlive\valsp-1
  8. Type your Password.

  9. In the Friendly Name field, you can optionally type something of your choosing to identify this user. Or just leave this blank.

    Image- Add User

  10. Click Add.

    Image- Add Feed

  11. Click Next. The Phoenix Live icon is then available. Double-click the icon to launch Phoenix Live.

    Image- Add Feed

Share a Local Folder with Phoenix Live

You may choose a local folder on your Mac to be shared with your Phoenix Live sessions. Files in the folder you share will be available to you while you are signed in to Phoenix Live.

  1. In the Connection Center, click the gear button and click Preferences....

    Image- Edit Remote Resource

  2. In Preferences, click General if it is not already selected.

  3. Click in the box at the bottom of the General Preferences and click Choose Folder....

    Image- Folder Redirection

  4. Select the folder you would like to redirect and click Choose. For example, you could choose your Documents folder, or a folder inside Documents.

Run Phoenix Live

Phoenix Live is found under Feeds in the Microsoft Remote Desktop 10 app:

  1. Click the Feeds button in the toolbar.

  2. If necessary, click the arrow to the left of the Phoenix Live name to expand the entry and show the Phoenix Live icon.

    Image- Under Apps

  3. Double-click the icon to launch Phoenix Live.

  4. Click the green maximize button in the top left of the Phoenix Live window to make it full screen.

    Image- Full Screen

Swap Between Phoenix Live and Your Mac

Once Phoenix Live has been set to full screen, use the Control + Arrow keys to swap back and forth between the Mac desktop and Phoenix Live. That is, use:

Keep in the Dock

After launching the app:

  1. In the Dock on the Mac, right-click the Microsoft Remote Desktop app.
  2. Select Options and click Keep in Dock.

The app can then always be easily found and launched directly from the Dock.

Manage the Phoenix Live Connection

Edit Phoenix Live

The Phoenix Live entry may be edited in the Connection Center of the Microsoft Remote Desktop app. For example, you may wish to change the User Account used to sign in to Phoenix Live. To edit the Phoenix Live Feed you have created:

  1. Move the mouse to the upper "Phoenix Live" name to reveal three or four small icons.

  2. Click the small pencil icon to edit the feed configuration.

    Image- Edit Remote Resource

Disconnect from Phoenix Live

Green Dot when Connected

A green dot is shown next to the Phoenix Live name whenever your Mac is connected to Phoenix Live:

Image- Green Dot

To Disconnect

It is recommended that you log out of a Phoenix Live session from the Phoenix Live desktop in the usual way. However, Phoenix Live can be disconnected from your Mac as follows:

  1. Move the mouse to the upper "Phoenix Live" name to reveal four small icons.

  2. Click the small X icon to disconnect.

    Image- Disconnect


4. Apple iPad

  1. Install the Microsoft Remote Desktop for iOS app from the App Store.

  2. Open the Microsoft Remote Desktop app.

  3. Tap the "+" in the top right corner:

    Image- Remote

  4. Tap Remote Resources

    Image- Add Remote

  5. Tap Email address or URL and type or copy and paste the URL https://live.agdata.com.au/RDWeb/Feed/webfeed.aspx and then tap Done.

    Image- iPad URL

  6. Tap User Account. Type pxlive\ and your username (no spaces). That is, precede your user name with: pxlive\

    • For example: pxlive\valsp-1
  7. Type your Password and tap Save

  8. Tap Find Feed

    Image- iPad FindFeed

  9. Tap Desktops to see Phoenix Live.

    Image- iPad Desktop

Tap Phoenix Live to connect and sign in to Phoenix Live.

Settings - Display Resolution

The Default display resolution for the device, is recommended for Phoenix Live use.

  1. Tap the 'gear' Settings icon in the top left corner to display the Settings selection.

    Image- iPad Default

  2. From the Settings, tap Display Resolution.

  3. Ensure Default is selected. The actual pixel resolution shown will vary depending on the particular model of iPad.

  4. Tap Done.

Usage Hints

Change to Mouse Pointer

To change to a more familiar 'mouse pointer' while using Phoenix:

  1. Tap the expander menu button; the middle button at the top of the screen.

  2. Tap the Mouse Pointer button to toggle mouse pointer mode on.

    Image- iPad Mouse Pointer

Touch Gestures in Mouse Pointer Mode

I want to...          Do this on the iPad...
-------------------   --------------------------------------------
Left click            One finger tap
Left click and drag   One finger double tap and hold, then drag
Right click           Two finger tap
Mouse wheel           Two finger tap and hold, then drag up or down

5. Android Tablet

  1. Install the Microsoft Remote Desktop for Android app from the Google Play store.

  2. Open the Microsoft Remote Desktop app.

  3. Tap the "+" in the top right corner:

    Image- Remote

  4. Tap Remote Resource Feed:

    Image- Feed

  5. Tap Feed URL and type or copy and paste the URL https://live.agdata.com.au/RDWeb/Feed/webfeed.aspx.

    Image- User Account

  6. Tap Choose user account. Type pxlive\ and your username (no spaces). That is, precede your user name with: pxlive\

    • For example: pxlive\valsp-1
  7. Type your Password and tap Save.

    Image- User Password

  8. Tap Desktops to see Phoenix Live.

    Image- Android Desktop

  9. Tap Phoenix Live to connect and sign in to Phoenix Live.

Usage Hints

Change to Mouse Pointer

To change to a more familiar 'mouse pointer' while using Phoenix:

  1. Tap the expander menu button; the button at the top of the screen.

  2. Tap the Mouse Pointer button to toggle mouse pointer mode on.

    Image- Android Mouse Pointer

Touch Gestures in Mouse Pointer Mode

I want to...          Do this on the Android tablet...
-------------------   --------------------------------------------
Left click            One finger tap
Left click and drag   One finger double tap and hold, then drag
Right click           Two finger tap
Mouse wheel           Two finger tap and hold, then drag up or down

6. To Change the Password

AGDATA provides a unique password for you to sign in to Phoenix Live. However, you may find this password difficult to remember. You can therefore change the password to one of your own choosing. Please see the following for more information.

  1. Set Your Sign In Password
  2. Minimum Requirements for a Secure Password
  3. How Do I Choose a Secure Password?

Set Your Sign In Password

AGDATA provides your username and a unique password for you to access Phoenix Live. To set your own password:

  1. Sign in to Phoenix Live using the username and password provided.

  2. Click the Windows Start button;

    Image- Start Button

  3. Click Windows Security;

    Image- Windows Security

  4. Click Change a password;

    Image- Change Password

  5. Enter the:

    • Old password
    • New password
    • Confirm password as directed on screen

    Image- Enter Password

  6. Click the Submit arrow button. I.E.: The arrow button at the end of Confirm password.

You may change your password at any time.

Minimum Requirements for a Secure Password

In order to protect the security of your data, there are some minimum requirements for the complexity of the password. Phoenix Live will not accept your new password if it does not meet these requirements:

The password is case sensitive. For example, the passwords Apple+4 and apple+4 are seen as different passwords.

Examples of valid passwords:

These requirements are necessary to help protect your valuable data. See How Do I Choose a Secure Password for hints to help you to create a secure password.

How Do I Choose a Secure Password?

You must choose a password that is easy to remember but hard to guess. There are some techniques to help you. In each case, be sure your final password has at least seven characters:

Method 1: Use a short phrase and modify it

  1. Start with a short phrase you would easily remember, for example: we have four dogs
  2. Remove the spaces: wehavefourdogs
  3. Make sure there is at least one capital letter: Wehavefourdogs
  4. Use the number 4 instead of the word ‘four’, to give the actual password to be used. IE: Wehave4dogs

Method 2: Take the first letter from each word of a phrase

  1. Use a phrase you easily remember, for example: my dog has fleas and smells
  2. Take the first letter from each word to get: mdhfas
  3. Finally, change a least one letter to a capital, and add one or more symbols to give the actual password to be used: Mdhfas!

Other Examples of Valid Passwords

These examples have letters, a number and a symbol, so a capital letter is not needed.

And Finally...

Please do not use any of the above example passwords as these are now known!

It is important to take the setting of this password seriously since the account can be visible to any user on the internet.