Phoenix Live Windows Technical Guide

  1. How To Manually Configure a Windows Computer
  2. Remote Desktop Connection Versions

1. How To Manually Configure a Windows Computer

Phoenix Live Shortcuts is normally installed and used to provide easy access to Phoenix Live. However, you can manually configure a connection if Phoenix Live Shortcuts is not available on a Windows computer.

Configure Windows 10 for Phoenix Live

  1. Click in the "Ask me anything" search box, or click the Windows Start button, and search by typing (all one word): RemoteApp

    Note: Early versions of Windows 10 require this search to be done from the Control Panel.

  2. In the list of search results, click or tap: Access RemoteApp and desktops

    Image- Windows10 Search

  3. In "Enter email address or connection URL", copy and paste or type the following address:

    • https://live.agdata.com.au/RDWeb/Feed/webfeed.aspx
  4. Click Next. When you see the "Ready to set up the connection" dialog, click Next again.

  5. Type pxlive\ and your User name (no spaces). That is, precede your user name with: pxlive\

    • For example: pxlive\valsp-1

    Image- Windows10 Sign In

  6. Type the Password, and click OK. There will be a delay while the connection is being validated.

  7. Finally, click Finish.

Launch Phoenix Live from the Windows Start menu

  1. Click the Window Start button.
  2. Click Phoenix Live to launch.

To add Phoenix Live to the Windows Start tiles...

  • Right-click Phoenix Live, and from the pop-up menu choose Pin to Start


Configure Windows 8 for Phoenix Live

  1. Click the Windows Start button, and search by typing (all one word): RemoteApp

  2. In the list of search results, click: Access RemoteApp and desktops

    Image- Windows8 Search

  3. In "Enter email address or connection URL", copy and paste or type the following address:

    • https://live.agdata.com.au/RDWeb/Feed/webfeed.aspx
  4. Click or tap Next. When you see the "Ready to set up the connection" dialog, click Next again.

  5. Type pxlive\ and your User name (no spaces). That is, precede your user name with: pxlive\

    • For example: pxlive\valsp-1

    Image- Windows8 Sign In

  6. Type the Password, and click OK. There will be a delay while the connection is being validated.

  7. Finally, click Finish.

Launch Phoenix Live from the Windows Start menu

  1. Click the Windows Start button.

  2. Type Phoenix Live to search.

  3. Click Phoenix Live to launch.

    Image- Windows8 Search

To add Phoenix Live to the Windows Start tiles...

  • Right-click, and from the pop-up menu choose Pin to Start

Configure Windows 7 for Phoenix Live

  1. Click the Windows Start button;

  2. In the Search box, type (all one word): RemoteApp

    Image- Windows7 Search

  3. Click the link: Set up a new connection with RemoteApp and Desktop Connections

    Image- Windows7 Link

  4. In "Enter email address or connection URL", copy and paste or type the following address:

    • https://live.agdata.com.au/RDWeb/Feed/webfeed.aspx
  5. Click or tap Next. When you see the "Ready to set up the connection" dialog, click Next again.

  6. Type pxlive\ and your User name (no spaces). That is, precede your user name with: pxlive\

    • For example: pxlive\valsp-1

    Image- Windows7 Sign In

  7. Type the Password, and click OK. There will be a delay while the connection is being validated.

  8. Finally, click Finish.

Launch Phoenix Live from the Windows Start menu

  1. Click the Window Start button.
  2. Click All Programs
  3. Scroll down and click the RemoteApp and Desktop Connection folder, then the Phoenix Live folder, and finally Phoenix Live to launch.

2. Remote Desktop Connection Versions

Use the Most Recent Version of Microsoft Remote Desktop Connection

For Windows computers, Phoenix Live requires Remote Desktop Connection whose version supports at least Remote Desktop Protocol v8.0. Remote Desktop Protocol v8.1 or later is recommended. The protocol version is displayed in the About box of the Remote Desktop Connection app.

Remote Desktop Protocol v8.1 or later is required for Phoenix Live, in full screen mode, to run with the same display resolution and scaling settings as your local Windows 8 or Windows 10 computer.

The most recent version of Remote Desktop Connection is automatically installed by running the Windows Update utility, so long as "optional updates" are included.

What Happens if I Use the Incorrect Version of Remote Desktop Connection?

Early versions of Remote Desktop Connection may allow connection, but functions such as automatic logon with saved credentials, printing, and copying between the local computer and Phoenix Live may not be possible with the earlier versions. Orange certificate warnings, and having to enter credentials more than once may also result from running with an old out-of-date version.

To Check the Version of Remote Desktop Connection

  1. Open Remote Desktop Connection.

  2. Right-click the title bar and select About.

    Image- Windows7 RDC About

  3. Check the bottom line in the About box. For example: Remote Desktop Protocol 8.1 supported.

    Image- Windows7 RDC About

Run Windows Updates if this line does not show at least 8.0 supported or 8.1 supported.